Uploading Photos

Using the uploader

Uploading your images using the online uploader is a simple process. There are three different uploading options which should suit a wide variety of computers and internet connections. Note: If you are looking for technical support with uploading, please view the image uploader technical issues section of this page.

Clicking on the “Upload” option in the main menu will take you to the easy uploader best suited to your computer (either ActiveX or Java). From here you can select your destination album and alter your upload settings.


By default the vast majority of visitors will be automatically directed to our ActiveX or Java-based upload page. Whichever page you use, the process is the same:

  1. Select an existing destination album for your uploaded photos or create a new one.
  2. If you are uploading large images for gifts or posters, change the Upload Setting in the right-hand column to “Large File Upload”.
  3. Click on “Select Photos” and then click the “Get Photos” icon. A file browsing dialog box similar to the one below will appear. Uploader
  4. Find the photos you wish to upload on your computer, and tick the checkbox next to the photo name. You can select multiple photos for the same upload.
  5. When you are done browsing and selecting photos, click the “Upload” or “Add these photos” button.

Your photos will then be uploaded. This process is often almost too quick for you to see, but for larger photos or slower connections you may see a blue bars indicating your progression through the files.

To remove an image from the upload queue, click the “Remove” icon. When the process is complete you will be taken to the “My Albums” page to see your newly uploaded photos.

Simple Uploader

If you are using a browser that is not supported or are having other technical difficulties, you may be automatically taken to the Simple Uploader application. You can also select the Simple Uploader at any time from the right side of the Upload page. To use the Simple Uploader:

  1. Select a destination album for your uploaded photos at the top of the page.
  2. Click the “Choose File” button to open the file explorer. Locate one of the photos you wish to upload, select it, and click the “Open” button.
  3. You can select up to 10 photos to upload per page. When you are ready, click the “Upload” button.

Your photos will be uploaded. When the process is complete you will be taken to the My Albums page to see your newly uploaded photos.

return to top

Importing from Social Media

The Media Cloud Importer lets you easily import multiple photos from social media and cloud services to your Rite Aid Photo account.

  1. Select “My Albums” from the main menu, and then click the “Import Now” button.
  2. Select the social media or cloud service where your photos are located and click on its icon.
  3. If you have not already logged into your social media or cloud service, you will be asked to do so now. Note: You are logging into the media cloud site itself. Rite Aid Photo is not able to see or store your media cloud account information.
  4. You may now be asked to give Rite Aid permission to access your photos. Approving access is required for the photo import to work.
  5. You will now see a selection of your media cloud photos and albums.
    • To add an album or photo to the import queue, click the grey “+” symbol in the right corner. Selected items have a green checkmark. Photos with a grey checkmark are part of an album that has already been selected.
    • To add specific photos within an album, click on the album’s thumbnail to display all of its photos. Click the grey “+” symbol in the right corner on the photos you wish to import.
    • To remove an album or photo from the import queue, click the green checkmark in the right corner. It will turn back into a grey “+” symbol.
  6. Use the album menu on the right side of your screen to select an existing destination album or name a new one.
  7. Once you’ve selected your albums and photos, click the “Import” button. Your photos are now being imported. Please do not close the window or leave the page until the status bar indicates that the import procedure is complete.
  8. Once the import is complete, click the “View Album” button to see your photos. Photos that you have imported from your Media Cloud will be marked with a small icon to indicate their original source.

Note for Flickr users: To import photos from your "Photostream" please first organize them into Photo Sets, which will then appear as Albums during the photo import process.

Note for Instagram users: The Instagram service does not have albums. All of your Instagram photos will be displayed, and you can then individually select them for import.

return to top

Upload speed

Upload time for photos can vary significantly depending on the size of your image(s), the number of images in the upload batch, and the speed of your internet connection. In general if you have a high-speed cable or fibre internet connection you can expect that each picture will take from 45 seconds to 2 minutes to upload.

return to top

Supported file types, sizes, content

The MyRiteAid Photo Center supports the following file types: .jpg, .gif, .tif, .bmp, and .png.

You can upload 100MB of photos at a time, and each photo has a maximum file size of 10MB.

This site prohibits the uploading of adult or offensive content. RiteAid reserves the right, in its sole discretion, to determine whether any use by you of the service is prohibited or otherwise violates this policy.

return to top

Image upload technical issues

Uploading images should be a quick, flawless process. If you are experiencing any technical difficulties while uploading please use the Simple Uploader and check the following topics.

The Simple Uploader doesn't look right on my screen

Please make sure you have turned off any programs that are designed to block unwanted website activity, such as spyware prevention, ad blockers, and firewalls. Reload the page when you are done.

I am getting Java errors, or nothing happens when I click the "Get Photos" button

You may need to update your Java software to the most recent version. Please visit www.java.com to download the latest Java program. We recommend uninstalling all previous Java versions before downloading the latest version.

The website keeps looping / The website keeps sending me back to the homepage

You are probably experiencing some difficulty with MyRiteAid Photo Center’s cookies. Please set your browser's security to "Always allow session cookies". You may also need to change this setting in your personal firewall software. For more details on this process, please read the help section on Caching and cookies.

I am getting ActiveX errors or my browser is blocking the installation of ActiveX

If you are experiencing ActiveX (Internet Explorer) difficulties with the Easy Uploader, please consider adjusting your browser’s security settings to “Medium”. For details on this process, please read the help section on ActiveX security settings.

I am having issues installing the Easy Uploader

If you are on a Corporate Network or are behind a Corporate Firewall, then you may be restricted from using applications that utilize ActiveX controls. Only your Network Administrator can control configuration changes to the corporate firewall. If the Easy Uploader fails to connect and upload images in this environment, your Network Administrator will need to assist you. The browser-based Basic Uploader will still work.

If you are experiencing problems with installing or using the Easy Uploader on your personal network then you may need to disable banner/skyscraper ads in your personal firewall program.

File Type Issues

At this time, our services work best with .jpg (JPEG) files, which is often the default file type for digital photos. If you are attempting to use a different file format you may experience difficulties with the Uploader. There are many different programs that will convert image files, including Microsoft Paint, GIMP, Photoshop, and PaintShopPro. Using one of these or a similar program you can open your original image file, “Save As” (likely in the main menu), and select “.jpg” or “JPEG” as the file type.

return to top